As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. It’s something that we often avoid talking about, or worse, make light of. This content has two major themes. First, we’ll give you a framework for having those tough conversations. We’ll also give you some guidelines for customising that framework for your organisation. Then, we’ll look at some common tough conversations that come up, including body odour, flatulence, poor clothing and hair decisions, and bad breath. You’ll walk away well prepared for any kind of challenging conversation.